Software Product Maintenance And Support

For most product managers, the day their product is actually released into the market is end of product development activity. The scary thing, though, is that product release isn't the end; it's usually only the beginning of a long maintenance and upgrade cycle. In fact this stage where most of the products spends their majority of life-period.

Once a product is out in the market, managers need to begin thinking about how to incorporate the feedback they receive into the next version of the product, to improve usability, user-friendliness, features and overall value.

Most enterprise products face a problem in supporting their installed base on legacy versions of the product. Software product maintenance need may arise to

• Correct errors
• Correct requirements and design flaws
• Improve the design
• Make enhancements
• Interface with other systems
• Convert to use other hardware
• Migrate legacy systems
• Maintaining control over the system's day-to-day functions
• Maintaining control over system modification
• Perfecting existing acceptable functions
• Prevent system performance from degrading to unacceptable levels

A significant investment needs to be made to maintain multiple versions of an old code-base, many times on legacy technology platform to support existing clients until they can be persuaded to migrate to newer versions of the product.

Considering our client requirements and inherent challenges in software product maintenance, we have devised innovative software product maintenance process model which focuses on

• Process implementation
  • Development of maintenance plans and procedures
  • Establishing procedures for modification requests
  • Implementing the CM (configuration management) process
• Problem and modification tasks
  • Initial analysis
  • Problem Verification
  • Developing options for implementing the modification
  • Documenting the results
  • Obtaining approval for modification option
• Modification implementation task
  • Performing detailed analysis
  • Development, coding, and test of modification requests
• Maintenance Review/Acceptance tasks
  • Conduct reviews
  • Obtain approval for modification
• Migration tasks
  • Development of migration plan
  • Notify users of migration plan
  • Conduct parallel operations
  • Notify user that migration has started
  • Conduct post-operation review
  • Ensure that old data is accessible

Software product vendors can use our offshore maintenance services to continue to maintain their current products along with new application developments using flexible business models provided by BISPL.They can manage the ramp-up and scale-down of efforts that are required for peaks and troughs that are typical of a product over its maintenance cycle.

BISPL enables you to deliver on your global initiatives at lower costs and drive future business growth.

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General Contact Information

Brilliant Info Systems Pvt. Ltd.
(Pune Office-India)
(9120)-3230 4242
(Banglore Office-India)
(9180)-2543 7587
(Australia Headquaters)
(614)-14366050
(US Headquarters)
(770)-418 0630

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