Strategy Framework

The strategy at corporate and unit level encompasses corporate/Unit’s goals, financial goals and Quality plans which helps in achieving the organization’s mission.

The hierarchy of the Quality Management System at BISPL is as follows:

• Policy

The Senior Management at BISPL has defined the Quality Policy in the Quality Manual which lays emphasis on the unified processes in order to provide products and services keeping in focus Quality and Customers need.

• Process

To make the organization process dependent instead of person dependent we have defined a set of standard processes. The processes at BISPL are divided into different categories which are Process Management, Project Management, Engineering and Support processes. Processes falling under these categories are defined and are stored at a Common repository accessible to the whole organization for reference.

• Templates, checklists & Guidelines

Implementation of processes is ensured through the use of templates, checklists and guidelines which again are part of the Common repository. Tailoring guidelines offers the required flexibility for execution of the specific needs of projects.

Several checkpoints are put in place to ensure that the best practices being followed are under control. SQA and Audit processes are well institutionalized to keep track of the ongoing activities and help in finding points of improvement.

In order to manage everything effectively and quantitatively we have in place Metrics Council which collects different measurements and metrics which are analyzed in consultation with the process owners to gain insight into the project and process status.

We have in place the Knowledge Library which contains information and good practices from past projects and experience. Knowledge library is used as a tool for planning and estimating the future projects and activities accurately.