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Quality Assurance - Corporate Frameworks
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- Organizational Framework
For each unit, we have a defined set of responsibilities and skill sets required which are defined in Skill matrix. These responsibilities and skills are mapped to different roles existing in all units. The different roles are defined in Quality Manual which is the apex document.
- Operational Framework
All the Business and Functional Units are aligned to one single mission at corporate level. To cater to this mission, each unit has it’s own vision defined which is achieved through objectives, policies, Procedure, plans and budget.
- Business Framework
At BISPL we have four lines of business called as business units with People, Process & Technology as their base. The infrastructure and Quality system exists for all business units.
- Culture Framework
At BISPL, we have a set of core values defined which are Building Teamwork, Customer Satisfaction, Profitability, Leadership, Quality, Empowered Team. We have a value meter in place to align all BISPLites to the core values and to measure their understanding of core values.
- Strategy Framework
The strategy at corporate and unit level encompasses corporate/Unit’s goals, financial goals and Quality plans which helps in achieving the organization’s mission.
The hierarchy of the Quality Management System at BISPL is as follows :
- Policy
The Senior Management at BISPL has defined the Quality Policy in the Quality Manual which lays emphasis on the unified processes in order to provide products and services keeping in focus Quality and Customers need.
- Process
To make the organization process dependant instead of person dependant we have defined a set of standard processes. The processes at BISPL are divided into different categories which are Process Management, Project Management, Engineering and Support processes. Processes falling under these categories are defined and are stored at a Common repository accessible to the whole organization for reference.
- Templates, checklists & Guidelines
Implementation of processes is ensured through the use of templates, checklists and guidelines which again are part of the Common repository. Tailoring guidelines offers the required flexibility for execution of the specific needs of projects.
Several checkpoints are put in place to ensure that the best practices being followed and are under control. SQA and Audit processes are well institutionalized to keep track of the ongoing activities and help in finding points of improvement.
In order to manage everything effectively and quantitatively we have in place Metrics Council which collects different measurements and metrics which are analyzed in consultation with the process owners to gain insight into the project and process status.
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